Doctors of Complete Women's Care Center


Leadership for me has been a journey of self-discovery and trial and error as I found myself unexpectedly becoming the leader of a large, growing and highly innovative business. As a young leader in my 20s and 30s I definitely adopted the top-down “my way or the highway” style that I had been conditioned to believe would lead to success, and am sometimes reminded by my friends that my nickname was “Sarge” as a Chief Resident in my late 20’s and was described by many in my younger years as a “force of nature” or similar to a “Chihuahua that won’t let go of your pant leg”.

Telling people what to do came naturally to me, because I was sure I was right, was very fixed in my views, and assumed that if I ran the world things would just be better. My personality naturally drew me to leadership roles because I could get things done faster and better than almost anyone, I never took ‘no’ for an answer, and moved mountains with a bulldozer approach – get out of the way or you will be run over. This style unfortunately completely failed to recognize the value of other’s opinions and the benefit of teaching others to lead rather than doing everything myself.

“Slowly shifting from a fixed view and the need to be right allowed me to become open and curious, admit where I had been wrong so that new ideas could come in to view, and my own ability to learn and change skyrocketed.”

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“I started coaching sessions with Dr. Susan at the perfect time in my life. I had some major changes going on that I did not quite know how to handle and was considering backing down from an amazing opportunity. Going into coaching I had a fear that I would hold myself back because I often struggle with truly opening up about what is on my mind, however, Susan was able to hear and pick out the important pieces of what I was saying which continued to open me up comfortably. She coached me through lessons that I did not even know I needed to learn and got me to the other side healthier and more prepared than I would have ever thought possible for myself. I absolutely recommend taking the opportunity to go through life coaching with her.”

Hannah E.

“Before starting my coaching sessions with Dr. Hardwick-Smith, I honestly felt I was fully satisfied with the direction of my personal and professional life. However, I did struggle to balance the two greatest loves of my life, new family vs. career. I felt stressed and spread pretty thin.   Utilizing the tools and suggestions given to me by Dr. Hardwick-Smith, I noticed my critical thinking, self-awareness, and creativity has begun to thrive and develop. I see the loves of my life in a new positive light and welcome the challenges they bring by implementing the knowledge and tools gained from each session. I am truly grateful, inspired and motivated to achieve higher levels of happiness and contentment within all aspect of my life, both personally and professionally. Thank you, Dr. Hardwick-Smith; I mean this from the bottom of my heart.”

Michelle M.

“Dr. Hardwick-Smith’s coaching has helped me take a step back and reflect, and to look at all of my accomplishments personally and in business. I feel more able to sit and appreciate and be grateful, instead of always feeling “not enough”. Her coaching showed me how to really take the time to think about what’s been holding me back in certain areas and how to put a plan together, and take action steps to pursue the changes that I want to put into place.”

Angie G.

“I was very hesitant in the beginning about what to expect from coaching. I was not sure what issues I wanted to address and was somewhat fearful of being judged. Dr. H-S was great at asking the right questions, based on my values, to get me to come out of my shell. This allowed me to see things differently and become more courageous about being myself. She quickly helped me decide what areas would best serve me with our time together and opened my eyes to a world of possibilities that I had previously not thought possible.”

Racheal S.

“I have been a manager in the healthcare business for over 30+ years. Dr. Hardwick-Smith’s coaching sessions were phenomenal. She helped me recognize my ‘inner critic’ and guided me to understand how to feel more confident and utilize my new found confidence in presenting during meetings. She supported my growth and development in becoming a better leader. I have changed my approach to managing and my staff are loving the new me. Thanks, Dr. Hardwick-Smith.”

Sharon B.

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